Orders are shipped within 5 business days from when you placed your order. We typically ship out on Tuesdays of every week. If you have not received an email please check your spam folder!
Most orders ship through Canada Post Lettermail to keep shipping costs down. Both Lettermail and Oversized Lettermail do not offer tracking or insurance, so unfortunately if your order gets lost we cannot refund you. But we will say that on over 200 orders we have not yet experienced anything lost in the mail, knock on wood!
If you want to make sure your order comes with tracking and insurance, choose Canada Post Expedited on checkout. If any item goes missing in the mail through Expedited we will refund or resend your item (provided it is still in stock) for no fee.
Shipping within Canada usually takes 5-10 business days, international orders are typically delivered within 2-4 weeks. Due to Covid, these standards aren't often as standard, so please keep that in mind.
We are not responsible for any customs fees or duties incurred.
We are excited to announce we have partnered with Kaffeeklatsch downtown —1205 1 St SW, Calgary, AB T2R 0V3— to offer free local pickup during their business hours. Choose 'Free Local Pickup' at checkout and we will send you a message once it is ready for pickup.
Please make sure to whitelist firstname.lastname@example.org to avoid missing our message.